FAQ

Victress Costumer FAQ:

  • How long will it take to receive my order?
    • Within the United States, standard shipping is 3 to 5 business days. Business days are considered Monday-Friday and exclude holidays. Your order will be processed 24-48 hours after being placed. You will be emailed when the order is carried out and shipped. 
  • When will I receive my tracking number?
    • Tracking numbers will be sent to your email as soon as your order is processed. (24-48 hours after placing order)
  • Do you offer international shipping?
    • Yes, international shipping is available. Rates vary by region. Shipping times also vary from 7 to 21 business days
  •  Will you ever restock the mink lash styles carried in 2019?
    • Unfortunately, although our mink collection was popular, we will not be carrying any lashes made from real mink animal.
    • In 2020 Victress opted to ONLY create 100% Vegan Lashes. Our lashes are truly cruelty-free and absolutely no animals are ever used, nor harmed, in the process.
  • Do you offer any other vegan products?
    • All products we carry are toxic-free, cruelty-free, and some are vegan and organic. We have made it our reposibility to ALWAYS provide you not only with the highest quality, but also the safest products. Please refer to the description of each product for full organic and vegan details.
  • What lash sizes do you carry?
    • Our lashes range from 15mm to 25mm length
  • What are the lash bands made of?
    • Clear band lashes are made from PBT fiber (texturized yarn fiber)
    • Black bands are all made of cotton
  • What is your return policy?
    • Our policy lasts 14 days. If 14 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.
    • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    • Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days after approving your refund/return claim.
    • Please see the full return policy under quick links on the bottom of the website.
  • Do you offer any MUA discounts?
    • Yes, please email if interested in joining the MUA Affiliate Program